Systems Manager

What You'll Do

• Lead, manage, and develop a team of Financial Systems Analysts, fostering a high-performance culture focused on service excellence, quality, impact, and growth.

• Own the operational health of Spotify's financial and legal SaaS suite, including NetSuite, Coupa, Concur, Blackline, and Graphite Connect, ensuring consistent, reliable support for our stakeholders.

• Manage and continuously improve the team's operations and impact — overseeing Jira queue management, triage frameworks, SLA performance, and escalation pathways.

• Define and track team KPIs and operational metrics, using data to drive resourcing decisions, prioritisation, and ongoing process improvements.

• Partner with Finance, Procurement, Accounting, Audit, Legal, and Engineering stakeholders to understand evolving system and regulatory requirements and translate them into operational plans.

• Drive a culture of continuous improvement — identifying opportunities for process optimisation, automation, and self-service to scale our systems as Spotify grows. Including leveraging opportunities to automate processes using the latest automation / AI tooling. And manage using an impact-first approach to sharpen the team’s focus and connect the team's work to work that aligns with company priorities, valuing outcomes over activity.

Who You Are

• You have 6+ years of experience in financial systems administration or operations, with deep expertise across ERP and financial SaaS platforms — direct experience with NetSuite, Coupa, Concur, or Blackline strongly preferred.

• You have 2+ years of experience managing a team, with a demonstrated ability to hire, develop, and retain analysts across different levels of seniority.

• You are a natural coach and mentor — you take genuine pride in growing the people around you and creating the conditions for your team to do their best work.

• You have a strong operational mindset: you are comfortable owning a queue-driven support environment, setting standards for quality and throughput, and improving the systems and processes your team relies on.

• You have strong functional knowledge of financial processes including Procure-to-Pay (PTP), Record-to-Report (RTR), and Order-to-Cash (OTC) in a multi-subsidiary, multi-currency enterprise environment.

• You have working knowledge of SOX frameworks and IT General Controls, particularly as they relate to ERP and SaaS system change management.

• You have demonstrated the ability to build and maintain effective cross-functional relationships with both technical partners and senior business stakeholders.

• You are comfortable with ambiguity and can translate high-level goals into practical team priorities and delivery plans.

• You communicate with clarity and transparency — your team, stakeholders, and peers always know where things stand.

• You have experience working with Agile methodologies and are comfortable using tools such as Jira for operational tracking.

• Bonus: familiarity with leveraging Generative AI in your day-to-day role. 

• Bonus: accounting qualification (CPA or equivalent) or significant accounting experience.