Systems Manager

What You'll Do

• Lead, develop, and support a team of Functional Analysts and quality specialists, creating an environment focused on delivery excellence, growth, and collaboration.

• Own the delivery lifecycle for finance-domain initiatives, from requirements gathering and solution design through testing, stakeholder sign-off, and operational handover.

• Set the standard for high-quality Functional Analysis across the team, including requirements documentation, solution design, vendor engagement, stakeholder management, and operational readiness.

• Partner closely with Engineering and Operations teams to ensure seamless delivery across a hybrid SaaS and custom-built ERP ecosystem.

• Drive strategic initiatives supporting Procure-to-Pay, Order-to-Cash, Record-to-Report, Tax, Treasury, and related global finance processes.

• Shape solution architecture decisions for complex, cross-functional financial systems initiatives with high business visibility and impact.

• Foster analytical excellence and act as a trusted bridge between Finance stakeholders and technical teams.

• Manage vendor relationships across the systems portfolio, including roadmap discussions, escalations, contract reviews, and vendor performance management.

• Drive continuous improvement initiatives, including opportunities to leverage automation and Generative AI to improve team scalability and delivery efficiency.

• Define and track team KPIs, delivery metrics, and operational performance indicators to guide prioritization and resourcing decisions.

• Serve as an escalation point for complex finance systems issues, stakeholder concerns, and vendor-related challenges.

• Support SOX and ITGC compliance activities, audit readiness, and change management processes across the systems your team delivers and operates.

Who You Are

• You have 8+ years of experience in financial systems delivery, functional analysis, or enterprise applications within large-scale ERP environments such as NetSuite, Oracle, SAP, Workday, or similar platforms.

• You have 5+ years of people management experience and a strong track record of hiring, developing, and retaining high-performing analysts across multiple seniority levels.

• You are an experienced coach and mentor who genuinely enjoys helping people grow and succeed.

• You have led complex finance systems initiatives end-to-end, including requirements gathering, stakeholder alignment, configuration, testing, deployment, and operational adoption.

• You have deep functional knowledge across enterprise finance processes including Procure-to-Pay (PTP), Order-to-Cash (OTC), Record-to-Report (RTR), Tax, and Treasury operations.

• You are experienced partnering with senior stakeholders across Finance, Procurement, Tax, Treasury, and FP&A functions in global organizations.

• You have experience managing SaaS vendor relationships, including roadmap planning, escalations, and contract-related discussions.

• You understand SOX frameworks and IT General Controls as they relate to ERP and SaaS change management and audit readiness.

• You are comfortable navigating ambiguity and translating high-level business goals into practical team priorities and delivery plans.

• You communicate clearly and transparently, building trust across teams and stakeholders.

• You are experienced working within Agile environments and using tools such as Jira for delivery tracking and prioritization.

• You bring strong judgment, curiosity, and a continuous improvement mindset to solving complex operational problems.

• You have experience working with or exploring Generative AI capabilities to improve delivery effectiveness and operational scale.

• You have experience supporting both project delivery and operational systems administration responsibilities within a single team environment.

• You may have an accounting qualification such as CPA, CA, ACCA, or equivalent professional