Principal Product Manager
Agentic Surfaces
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Permanent
Spotify transformed how the world listens. Now we're transforming how the world discovers. With over 600 million users, Home is the surface listeners open first — where they meet the music, podcasts, and audio they'll love next. We're reimagining Home for an AI-native age: not a static feed, but an agentic experience that understands intent, takes action, and adapts in real time.
This is a defining role for the next era of Spotify's consumer product. As Principal Product Manager for Agentic Surfaces, you'll own the agentic future of Home — our most valuable surface — with a mandate that extends to other surfaces as the strategy matures.
A central part of this role is shaping how Spotify's personalization stack evolves in an AI-native age. You'll make clear-eyed strategic calls about where our established recommendation stack continues to play a durable role, and where we deprecate it in favor of new technologies (agents and the Large Personalization Model) balancing ambition against reliability for a surface hundreds of millions of people depend on every day.
You'll help define what product management means in an AI-native age, where the work shifts from designing screens to orchestrating agents. You'll set the standard for how Spotify builds agentic products and bring the rest of the studio along with you.
This role demands rare range: the product taste to sweat the craft of an experience hundreds of millions of people touch daily, the technical depth to partner with ML engineers and researchers on what's actually possible, and the organizational gravity to align senior leadership across a large, distributed org around a bold vision.
What You'll Do
- Own the product vision, strategy, and roadmap for the agentic future of Home, with flexibility to extend across Now Playing, Browse, and other surfaces as the strategy matures
- Set the strategy for how Home's personalization evolves — determining where the established recommendation stack remains durable and where we deprecate it in favor of agents and the Large Personalization Model
- Lead the ideation, development, and launch of agentic experiences that move from reactive recommendations to proactive, intent-aware action
- Translate frontier model and agent capabilities into intuitive experiences a broad global audience understands and loves
- Exercise clear, traceable judgment: be explicit about what to build and what to say no to, and sunset work that no longer serves the strategy
- Set a high bar for quality and craft — the everyday interactions millions experience are the product — and hold the line between "looks great" and "is great"
- Establish the evaluation bar for agentic experiences: rigorous eval frameworks, instrumentation, and honest assessment across diverse user segments, since what delights one listener can miss millions of others
- Use prototypes and real results to learn — favor showing a working prototype over writing a long doc — and defer commitment until understanding is strong
- Use a mix of quantitative data, experimentation, and user research to understand behavior and make prioritization calls in genuinely ambiguous territory
- Partner deeply with engineering, ML, design, research, and data science to ship high-impact improvements at a fast cadence
- Influence senior stakeholders across Spotify, building alignment around a vision that spans multiple teams and surfaces
- Balance rapid iteration with our commitment to user trust, safety, and brand integrity at scale
Who You Are
- 10+ years of product management experience, with a majority in AI, consumer-focused roles
- Proven track record shipping and scaling agentic products in production at scale — real agents that take autonomous action for users, not prototypes, demos, or scripted chatbots
- Experience owning consumer products with tens or hundreds of millions of users
- Demonstrated ability to balance investment across maturing and emerging technologies — knowing when to bet on the new and when to lean on the proven
- Demonstrated ability to set product vision and roadmap and bring executive and developer-leadership audiences along
- Exceptional product taste and instinct for what makes an experience delightful
- Decisiveness under incomplete information: you triangulate the best evidence available, make the call, and own the consequences — "the AI recommended it" is never an excuse
- Highly analytical; fluent in experimentation and using data to drive decisions
- Excellent communication and stakeholder management across large, distributed, cross-functional orgs
- Ability to thrive in fast-paced, ambiguous environments where the playbook is still being written
- Deep, current expertise in how AI and agents are transforming consumer software, with a track record of building and launching agentic capabilities at scale in production
- Experience with recommender systems, personalization, or large-scale ML-driven products — and the judgment to decide where an established stack stays durable versus where to move onto a new paradigm
- Technical background or proven ability to partner closely with ML engineers and researchers on what's feasible — comfortable pulling your own data, exploring a codebase, or spinning up a prototype to unblock yourself
- Experience building evaluation frameworks for AI-driven or personalized products at scale
- Experience influencing across broad organizations and helping teams adopt new ways of working
- You have either founder or startup experience
- Passion for audio, discovery, and redefining how the world finds what it loves next
Where You'll Be
- We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location
- This team operates within the Eastern Standard time zone for collaboration
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