Quantitative User Researcher

What You'll Do

• Independently design and execute quantitative and qualitative research studies, including large-scale surveys, behavioral, atttitudinal, and trend analyses, and usability testing and benchmarking.
• Develop and maintain longitudinal measurement systems to monitor the user experience and product health over time (e.g., sentiment trackers, satisfaction benchmarks, perception scales).
• Translate your qualitative findings into representative, scalable quantitative hypotheses, and design methods and sampling strategies to validate them at scale.
• Triangulate behavioral data with attitudinal or survey data to identify behavioral patterns and explain underlying motivations and perceptions.
• Independently lead qualitative research projects including IDIs, diary studies, and usability testing when the research question requires depth over scale.
• Act as a consultant to stakeholders, advising on when a qualitative, quantitative, or mixed approach is most appropriate.
• Communicate insights clearly and compellingly through dashboards, visualizations, and narratives that lead to actionable recommendations.
• Collaborate closely with product, design, engineering, and data science to ensure insights influence product roadmap decisions and experimentation design.

Who You Are

• You have a degree in Statistics, Behavioral Science, Psychology, Sociology, Human-Computer Interaction, or a related field.
• You have 5+ years of experience conducting quantitative studies in a product development or agency environment.
• You are proficient in the end-to-end survey process: from rigorous design (logic, branching, quotas, bias mitigation) to advanced analysis (e.g., regression, ANOVA, hypothesis testing) to uncover impactful insights.
• You have experience with advanced survey methodologies (e.g., MaxDiff, TURF) and longitudinal measurement frameworks.
• You are comfortable using SQL and statistical tools (Python or R) to analyze, visualize, and manipulate large-scale datasets.
• ​​You are proficient in qualitative methodologies (e.g., interview, diary studies) to define the right constructs, generate survey hypotheses, and investigate what the numbers alone can't explain.
• You have an outcome-centric mindset and a strong product sense, allowing you to bring structure and clarity to areas of uncertainty.
• You possess strong storytelling abilities and can turn complex, multi-source data into clear, persuasive insights.
• You are passionate about music and excited by the opportunity to shape how people experience Spotify.