Senior PR & Communications Manager
Product & Tech
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Permanent
New York or Los Angeles
We’re looking for an innovative Senior PR Manager, Product & Tech Communications to support the development and rollout of key product, feature, and UI narratives around Spotify's industry-leading platform. In this role, you will develop and implement global product communications strategies that enhance the user experience both on and off platform. You will also play a key role in managing and mitigating public affairs, corporate, product, and technology communications issues.
A successful candidate will have seasoned experience in the consumer tech space, experience managing timely issues, and the ability to translate the benefits of Spotify’s products to consumers, media, and influencers in a digestible, memorable, and fun way.
This hands-on, cross-functional role will include developing impactful communications strategies, proactive storytelling to drive deeper education and understanding of our products, and managing crisis communications issues as they relate to products. You should have a strong track record of storytelling via social, media relations, and earned influencer relations. The ideal candidate is on the pulse of the tech landscape and has a deep understanding of the AI landscape and the way technology has an impact on consumers and culture.
This role presents an incredible opportunity to grow within a fast-moving team dedicated to enhancing our user experience and identifying unique, innovative ways to bring our product stories to life. Come join the band if you are passionate about tech, music, podcasts, and audiobooks.
What You'll Do
- Lead global product and partner communications strategies
- Lead strategy and development in always-on, proactive storytelling around Spotify’s hero features
- Lead crisis and issue management related to product and tech comms
- Develop crisis communication strategies as they relate to product and user experience
- Support major marketing initiatives around product features, generating press and influencer moments
- Work directly with internal spokespeople and senior leadership on announcements, speaking opportunities, events, and broader storytelling
- Work closely with internal partners across the business to develop product narratives and global strategies.
- Manage external agency partners
- Working alongside market communications leads to the development of strategies and plans that can be implemented at a local level
- Leverage strong media, social, and influencer relationships
Who You Are
- 8+ years relevant communications experience in consumer PR, entertainment, or technology
- Organized, thorough, and able to work on multiple projects while maintaining deadlines
- Strong partner management and leadership skills
- Strong tech, consumer media, and social editor relationships
- Tech influencer relationships and an understanding of the tech influencer landscape
- Proven track record of developing and implementing holistic communications strategies and plans at a global scale
- Excellent written and oral communication skills
- Strong strategic and resourceful problem-solver
- Experience in crisis management
- Experience working across AI-related features and overall knowledge of the AI landscape
- Ability to work in a hectic and extremely fast-moving global industry and environment
- Standout colleague who can work autonomously while thinking globally and executing locally
- Creative problem solver to assist in ideation of campaigns, product launches, and always-on storytelling
- Knowledgeable about news and trends in the technology and audio space
Where You'll Be
- This role is based in New York City or Los Angeles
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come to the office 2 to 3 times per week.
Learn about life at Spotify
The United States base range for this position is $153,206-$218,865, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.