Junior Technical Account Manager
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Permanent
United States of America (Home Mix)
We are seeking a Junior Technical Account Manager (TAM) to join our Content Partnerships team to provide top level service to our most important partners on Megaphone.
Megaphone is Spotify’s top-tier enterprise platform that delivers hosting, ad management, and analytics for professional users. It equips customers to expand their audience, generate revenue from content, and optimize their business strategies.
As a TAM, you'll demonstrate your deep understanding of our product, adtech, and industry standards to provide expert guidance and support to enterprise customers. Serving as the primary technical contact, you will facilitate product adoption and act as a liaison between customers and internal development teams, shaping the product's future. This role is perfect for podcast enthusiasts with a strategic, enterprise-level perspective, exceptional communication abilities, and an interest in resolving technical challenges.
What You'll Do
- Main technical point of contact for enterprise customers on Megaphone.
- Ensure customer success by educating publishers on podcast management, analytics, and ad campaign tools.
- Proactively find opportunities for incremental value creation, optimizing performance and revenue.
- Meet specified KPI targets, ensuring retention and high quality of service for enterprise customers.
- Troubleshoot technical issues, such as ad management ensuring swift resolution or escalating when necessary.
- Collaborate with internal Spotify teams to resolve escalations using the ticketing management system (Jira).
- Collaborate with Product and Technology teams to identify customer needs, feedback, and development opportunities for the product.
- Develop expertise in Megaphone’s internal tools and processes.
Who You Are
- You are dedicated to delivering excellent support and ensuring customer success.
- You have outstanding writing and grammar skills, with the ability to explain complex concepts clearly and professionally.
- You enjoy solving technical challenges and have a strong aptitude in learning about podcast hosting and ad serving technologies.
- You are comfortable navigating change and thrive in a fast-paced, dynamic work environment.
- 4+ years of customer-facing experience, ideally in podcasting, technical support or operations.
- Experience managing a diverse workload.
- Familiarity with ad campaign management and the podcasting landscape.
- Experience with ticketing systems such as Jira.
- Experience with API trafficking, S3 bucket setup, and technical integrations (e.g., OMs).
- Passion for podcasts and a strong understanding of the podcasting ecosystem.
Where You'll Be
- We offer you the flexibility to work where you work best! For this role, you can be within the United States as long as we have a work location.
- This team operates within the Pacific time zone for collaboration.
Learn about life at Spotify
The United States base range for this position is $59,403.00 - 84,861.00 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays, paid sick leave. This range encompasses multiple levels. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.